Credit refund

[Bishnudhakal]

here is the situation 

opened an  account in old address and purchased mobile and then i cancel thinking later on i will get refunded,years later I talked about the re fund with customer service they want my card's last four digits to refund,well i dont have that older one ,have to go to bank to get it,that will be long process,may be i will do it later ,on Tuesday I talked with the customer service and ordered new phone in my new address,they charged me  £12 but when i go through the link that they have send for credit agreement,it doesnt appear on my account,ended up adding more 12 credits

[Brill+Gill]

Hi @Bishnudhakal, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Lozza2014]

Hi, 

I currently have a credit on my account and it has been over 6 weeks since I cancelled my subscriptions and I am yet to receive a refund. How do I get this resolved please? 

[caesarome]

@Lozza2014 

Is your payment details still in place on the account ?

[_Claire]

Hi @Lozza2014 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Snowydigman]

I have the same problem so why has'nt my problem been escalated?? 

[MightyQuinn]

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@Snowydigman wrote:

I have the same problem so why has'nt my problem been escalated?? 

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Hi @Snowydigman   Did you answer this question? https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5322040#M298414

[Mark39]

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@Snowydigman wrote:

I have the same problem so why has'nt my problem been escalated?? 

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Possibly because you ceased interacting with the forum??

[Snowydigman]

I answered the question but it seems to not be on the forum..i did not cease to interact with the forum but I have had no new messages come through till today. I will answer the question again, i am no longer being billed for my tv or broadband services only mobile which the credit cannot be used for. 

[caesarome]

@Snowydigman 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Snowydigman]

Thank you...all the help is much appreciated!! I just dont understand why its so difficult to get money back!! 

[LJB-C]

Good morning @Snowydigman & @caesarome.

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Lozza2014]

Thank you, that is much appreciated 

[Andrew408]

I'm in the same situation as the OP, final bill credit and waiting on refund, please can you escalate mine too?

Thanks 

Andrew

[Daniel0210]

@Andrew408 
Refunds after cancelling a subscription should take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer ~ (usually what would have been the next payment date has to have passed).

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm that:
▪️the credit is still showing on your Sky account and,
▪️the payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.