Credit refund

[Daniel0210]

@Ted90 
Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer ~ Note: (what would have been the next payment date has to have passed as well).

We can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

[Ted90]

If it's possible, would be great.

[Daniel0210]

@Ted90 
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Jen_out_of_Jen]

Hi there @Daniel0210. Thanks for escalating this to us. An invite to PM will be sent to the customer to get chatting🙂 

Thanks, Jen.

[sparkym3]

Hi

Ive recently left Sky (beginnig of August) and would like to get the credit in my account refunded to me if you can help please.

Thank you

Ray

[Daniel0210]

@sparkym3 
Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer ~ Note: (additionally what would have been the next payment date has to have passed).

We can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm that:
▪️the credit is still showing on your Sky account,
▪️what would have been the next payment date has passed and,
▪️your payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

[sparkym3]

Thank you for the very quick reply.

just checked and the credit is still showing in my account, last payment date would have been 12 sept but no money taken.

last money taken was in August i think. and the payment method of direct debit still active.

thank you

Ray

[Daniel0210]

@sparkym3 

It wouldn't have been taken on the 12th as it was a weekend so wouldn't be processed until today at the earliest. 

To see if they can help yet I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Cardel]

Thanks for escalating this, @Daniel0210 . We’ve sent an invite to chat to @sparkym3 .

Please be aware conversations automatically close if there is no response within 48 hours.