@Optimus1
Although we are customers here we could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so the number might be visible at the end of the help flow:
You can also contact Sky via social media:
https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295
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