Credit refund

[Katdragon]

I received an email saying sky owes me a refund, I would like to escalate the issue to get the refund back please

[Mark39]

Call the number given in the email.

[Katdragon]

I don't know my account number for sky, I also don't live at the address that is on thier system

[Mark39]

@Katdragon in that case, you'll need to give them a call them on the standard customer services numbsr, I'm afraid. Or you could contact them via,social media: https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295

[MightyQuinn]

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@Katdragon wrote:

I received an email saying sky owes me a refund, I would like to escalate the issue to get the refund back please

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Hi @Katdragon  The community escalation process is not working at present, I'm afraid that you will need to contact Sky to get your refund.