Credit refund

[Donna0ne]

Can someone advise how I get my account credit refunded now that I have left sky?

[MightyQuinn]

Hi @Donna0ne   Has it been over 6 weeks since your services stopped? The only way to get it refunded quicker, is to contact Sky.

[Daniel0210]

@Donna0ne 

Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

You will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Saying nothing when asked the reason for your call usually helps in getting put in the queue.

Alternatively post back in this thread next week to see if we can help further.

[MightyQuinn]

Hi @Daniel0210   Tagged the wrong person 👀

[Daniel0210]

@MightyQuinn 

Just testing you. Well done 😂