Credit refund

[Daniel0210]

@HollisR88 

If your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply that it’s currently showing as a credit on your Sky account and if the payment method is still active.

[HollisR88]

Thanks for getting back to me

 Yes there is a credit on my account and my payment method used is still active .

[Daniel0210]

@HollisR88 
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[J_ham]

Thanks @Daniel0210  for escalating this. We’ve sent @HollisR88 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Minnie4]

I'm still waiting for my refund after cancelling on 5th Feb.

Please could someone kindly escalate this for me? 

[Daniel0210]

@Minnie4 
Refunds after cancelling should take about 6 weeks from your last day of connection but posts here suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note: [The same applies if you’ve moved address since cancelling and you’ve had an email from Sky about posting a cheque to you. They can either reinstate your payment method to refund you in 3-5 working days or arrange a back office team to send out a cheque to your new address which will take time].

Before we can escalate it to Sky please confirm in your reply that…it’s currently showing as a credit on your Sky account, if the payment method is still active, and whether you’ve moved address since leaving.

[Minnie4]

@Daniel0210 yes please that would be great, thank you

[Minnie4]

@Daniel0210 The payment method is still active and credit is still showing

[Daniel0210]

@Minnie4 

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@Daniel0210 wrote:

Before we can escalate it to Sky please confirm in your reply that…it’s currently showing as a credit on your Sky account, if the payment method is still active, and whether you’ve moved address since leaving.

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[Minnie4]

@Daniel0210 The payment method is still active and credit is still showing. I've not moved since cancelling

[Daniel0210]

@Minnie4 

(Our posts crossed)

To see if they can help you I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Minnie4]

@Daniel0210 no one from sky has made contact yet. Is that normal? 

Thanks again for your help!

[caesarome]

@Minnie4 

I have escalated your post again so hopefully sometime tomorrow morning they will sent the invite via the chat bubble that you should see at the bottom of this page.

[J_ham]

Thanks @Cchansra  for escalating this. We’ve sent @Minnie4 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Collyboy84]

I moved provider last month and have a credit on my broadband account and my payment method is still active. 

Can this be actioned urgently. 

Many thanks.