Credit refund

[Cchansra]

I cancelled my broadband two months ago and have credit that hasn't been refunded. Does anyone know how to get a refund?

Thanks

[Daniel0210]

@Cchansra 
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

[Cchansra]

Hi,

Yes please can you escalate, my payment method is still valid.

Thanks

[Daniel0210]

@Cchansra 
We’ve been asked to wait at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Messaging Team should contact you later or tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Cchansra]

Amazing thank you!

[Daniel0210]

@Cchansra 

Now escalated.

[Greenfingers001 · Accepted solution]

Thanks for escalating this. We’ve sent @Cchansra an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Mrm21]

Did you get a refund ? My bill dated 14/4 has a credit from when I cancelled my service. All items have been returned but I'm still waiting for a refund 

[Daniel0210]

@Mrm21 
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm whether the payment method is still active.

[Mrm21]

Yes it is 

[Cchansra]

I did once it was escalated, received a week after.

[Daniel0210]

@Mrm21 
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow. 

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mrm21]

Thanks. 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Mrm21.