Credit refund

[Mrm21]

Hi I was unable to access the chat at the time. I'm still waiting for the credit balance to be refunded. 

[Daniel0210]

@Mrm21 

It was explained that the chat would close if you failed to fully engage. If it's re-escalated are you going to be able to participate this time? The alternative is you calling. 

[LAUREN207]

I am also waiting on a refund. I have credit in my account but cancelled 5 weeks ago 

[LAUREN207]

Can I get my payment escalated. I have waited 5 weeks and still no refund 

[caesarome]

@LAUREN207 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @LAUREN207.

[LAUREN207]

I am due a refund that I have been waiting for for over 32 days, wheen will I recieve it

[Daniel0210]

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@LAUREN207 wrote:

I am due a refund that I have been waiting for for over 32 days, wheen will I recieve it

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@LAUREN207 

Your issue was escalated 9 days ago and you were sent a chat invite. Did you participate in it?

[LAUREN207]

This is for another refund I am waiting on

[caesarome]

What is this refund from and do you see another credit on your account ?

[Daniel0210]

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@LAUREN207 wrote:

This is for another refund I am waiting on

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@LAUREN207 

What service was the first refund for?

What service is this one for?

Before we can escalate it to Sky please confirm in your reply that it’s currently showing as a credit on your Sky account and if the payment method is still active.

[Chris2810]

I am also waiting on a credit to be refunded. It has been 32 days since the payment was taken

[Chris2810]

I also have the same issue, i'm waiting on a credit to be refunded to me

[Daniel0210]

@Chris2810 

What was the credit for? Have you cancelled a subscription? 

[Chris2810]

Yes i cancelled my tv subscription within the cooling off period but this was over 30 days ago and I haven't received a refund