@John3310
Refunds should normally take about 6 weeks from your last day of connection, but posts on here suggest in some cases they’re taking longer. If your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.
We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish.
Let us know on this thread if you want to do that but before we can escalate it to Sky please confirm in your reply whether the payment method is still active.
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NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
