Credit refund

[Daniel0210]

@Kevanlodge 

Was this credit as the result of cancellation of services, and does the amount still show as a credit on your Sky account? 

[Kevanlodge]

Yes it was for cancellation of service.

[Kevanlodge]

And now i cant view my account online even though i'm still a user. I do have a copy of the Bill showing the credit balance from way back in July 2024 and i have a copy of the email from SKY confirming the refund from 6th March 2025.

[Lisa-P1987]

Hi there Kevanlodge , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
 

[Lisa-P1987]

Thanks for escalating this. We’ve sent JAD270 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Kevanlodge]

Thankyou

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[JAD270]

This is the 3rd attempt to get my refund back please can you escalate to your team? I don't understand why the refund hasn't been processed it's been months since I left and the balance is still sitting on the account

[Mark39]

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@JAD270 wrote:

This is the 3rd attempt to get my refund back please can you escalate to your team? I don't understand why the refund hasn't been processed it's been months since I left and the balance is still sitting on the account

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What happened when it was escalated to Sky on 12 May?

[caesarome]

@JAD270 

What were you told on that chat you had with them, so were you told to try again on a latter date ?

[Kevanlodge]

Hi Lisa, I had communication on direct messaging with SKY and the refund was once again advised that it will be processed. Unfortunately this still hasnt come to fruition . This has been going on now for over a year .. Please, Please can this be escalated again. ?

[caesarome]

@Kevanlodge 

I have escalated your post so same as before look out for the chat bubble.

[Kevanlodge]

Thankyou

[Kevanlodge]

Hi Caesarome,

Just a quick message to let you know that i havent had a chat bubble appear yet ?

[caesarome]

@Kevanlodge 

I have esclated your latest post.