Credit refund

[Donna162]

I cancelled my broadband account in December. On my account it says 'in credit-will be used towards next bill', but I wont have another bill. How do I get this refunded to me?

cheers

[Daniel0210]

@Donna162 
Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[caesarome]

@Donna162 

Is your payment method still in place as we can get you some help via here if you would like ?