Credit refund

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @ack2605.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Cichyp]

? Why you work like this. I've spoke with someone and he tould me my money gonna be pay 5 to 7 working days and now you sending me message about you closing this invite. I hope my money gonna be paid soon if not I'm sending this case to my solicitor. That's a joke if you playing with people like this and keeping they own money.

[Daniel0210]

@Cichyp 

I don't think the message is for you. I think it's for @ack2605 

[Cichyp]

It's not true I didn't response for that invite. I have proof of my chat with one of the Sky person. I did response for that invite. That's some joke. I have enough cheating by Sky. I hope my money get back to me asap. 

[Cichyp]

I hope so. Cheers.

[caesarome]

---

@Cichyp wrote:

I hope so. Cheers.

---

As stated above that post isn't directed to you as it to the other member who you can see that unlike you did not respond within the 48 hour timescale.

[ack2605]

Thanks, but I've already corresponded directly with a Sky employee this morning and fingers crossed, the credit will finally be returned to my account within the next 5-7 days

[ack2605]

In my last post on here I mentioned that a Sky Employee had been in touch and after confirming the standard security checks, advised that a credit refund would be issued within 3-5 days. Almost 4 weeks later, there's still no sign of the credit.

Can anyone please advise how to elevate this into an official customer complaint?

Thanks

[Mark39]

---

@ack2605 wrote:

In my last post on here I mentioned that a Sky Employee had been in touch and after confirming the standard security checks, advised that a credit refund would be issued within 3-5 days. Almost 4 weeks later, there's still no sign of the credit.

Can anyone please advise how to elevate this into an official customer complaint?

Thanks

---

https://www.sky.com/help/articles/how-to-make-a-complaint