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Discussion topic: Credit refund

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This message was authored by WayneMc814 This message was authored by: WayneMc814

Credit refund

Hi, I switched from Sky Q to Sky Stream in July, my account is showing that I am in credit of £37 from the Sky Q account, now showing as broadband & talk which i don't have.  How do I go about getting a refund of the £37?

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This message was authored by caesarome This message was authored by: caesarome

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@WayneMc814 

To get you some help with this refund I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

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WayneMc814
Topic Author
This message was authored by WayneMc814 This message was authored by: WayneMc814

Re: Credit refund

Thank you

This message was authored by Addie15 This message was authored by: Addie15

Re: Credit refund

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @WayneMc814.

WayneMc814
Topic Author
This message was authored by WayneMc814 This message was authored by: WayneMc814

Re: Credit refund

Thank you for the help to get it sorted.

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