9

Discussion topic: Credit refund

Reply
This message was authored by Renee261 This message was authored by: Renee261

Credit refund

Hi I'm still waiting on a credit refund after cancelling my package. How long will this take? Thank you 


Best Answers
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@Renee261 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s currently showing as a credit on your Sky account.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

View this Answer within the discussion

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

When did you cancel your package and do you see a credit on your account as it is this that can be refunded ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@Renee261 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s currently showing as a credit on your Sky account.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Renee261
Topic Author
This message was authored by Renee261 This message was authored by: Renee261

Re: Credit refund

Yes please that would be great! 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@Renee261 

Is it showing as a credit on your Sky account?


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Renee261
Topic Author
This message was authored by Renee261 This message was authored by: Renee261

Re: Credit refund

hi, 


I cancelled it at the end of June. 

and yes the future bill is a credit and says it been be taken off the next bill but obviously there won't be one

Renee261
Topic Author
This message was authored by Renee261 This message was authored by: Renee261

Re: Credit refund

Yes it is 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@Renee261 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Renee261
Topic Author
This message was authored by Renee261 This message was authored by: Renee261

Re: Credit refund

Brilliant thank you for your help 

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Credit refund

Posted by a Sky employee

Thanks for escalating this. We’ve sent Renee261  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion