Credit refund

[Renee261]

Hi I'm still waiting on a credit refund after cancelling my package. How long will this take? Thank you 

[caesarome]

When did you cancel your package and do you see a credit on your account as it is this that can be refunded ?

[Daniel0210 · Accepted solution]

@Renee261 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s currently showing as a credit on your Sky account.

[Renee261]

Yes please that would be great! 

[Daniel0210]

@Renee261 

Is it showing as a credit on your Sky account?

[Renee261]

hi, 

I cancelled it at the end of June. 

and yes the future bill is a credit and says it been be taken off the next bill but obviously there won't be one

[Renee261]

Yes it is 

[Daniel0210]

@Renee261 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Renee261]

Brilliant thank you for your help 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Renee261  an invite to chat.