Credit refund

[cliveboy]

Hi, I've recently switched providers and my account is showing a credit, is there a way I can speed up the refund as I really can't wait at least 6 weeks for the money to be refunded?  Thanks in Advance. 

[Daniel0210]

@cliveboy 
Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, although posts on here suggest it’s taking longer ~ Note: (and what would have been the next payment date also has to have passed).

We can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm that:
▪️the credit is still showing on your Sky account,
▪️what would have been the next payment date has passed and,
▪️your payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

[cliveboy]

Hi Daniel0210

yes the credit is still showing on my account, the payment date has passed and my payment details are still active. Thanks for all your help 

[Daniel0210]

@cliveboy 
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you on here.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Danz994]

Good morning @Daniel0210 Thanks for making us aware of this. I'll send @cliveboy an invite now and we can take a closer look into this. Thanks, Danielle