Credit refund

[Leigh321]

Cheers thankyou! 

[Brill+Gill]

Thanks for escalating this @Daniel0210. We’ve sent @Leigh321 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Alan1239]

Hi, I also have an outstanding credit balance that hasn't been refunded since I cancelled my Broadband package back in mid-April.

Can someone look into this please? Thanks!

[Daniel0210]

@Alan1239 
You may not be aware but you haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.

Ideally refunds after cancelling should take about 6 weeks from your last day of connection however posts on here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that:
▪️it’s still currently showing as a credit on your Sky account and,
▪️if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

[Alan1239]

Hi @Daniel0210, thanks and yes please this be escalated.

I can confirm that:

- yes, it’s still currently showing as a credit on your Sky account and,
- yes, the payment method is still active.

[Daniel0210]

@Alan1239 
We need to wait at least 10 minutes from your original post before we can escalate your issue to Sky so I’ll escalate it at that point and staff from their Community Messaging Team should contact you.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@Alan1239 

Now escalated. 

[SuperMatt]

Hello, @Alan1239. I'll send you an invite to a private chat shortly and we can help you get this looked at for you. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Ped84]

Hi

I left Sky back in March and there's still a credit showing on my account. Can anyone advise on how I get this refunded? My direct debit has since been cancelled.

Thanks

Peter

[Daniel0210]

@Ped84 

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

[Ped84]

Hi Daniel

If you could do that that would be great.

Peter

[Daniel0210]

@Ped84 
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[J_ham]

Thanks for escalating this. We’ve sent @Ped84 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Ivealreadyleft]

I want to request a credit refund ASAP please. I left sky a few weeks ago. My direct debit is still set up. 

[Mark39]

@Ivealreadyleft does your Sky account show you're in credit?