Credit refund

[caesarome]

@elise1988 

@Daniel0210 escalated your post at 6.15pm so as they haven't contacted you yet then it should be sometime tomorrow that they do this, if they haven't then feel free to post back here again.

[Daniel0210]

@elise1988 

I have escalated this issue again for you so hopefully you will get a chat invite today (Friday). 

[Jason-]

Good Morning @elise1988, I'll send you an invite to a private chat shortly and we can help you get things sorted 😊

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

Thanks, Jason

[Bob155]

Still waiting since july keep being told certain dates never happens was told would get callback on 25/2 

[caesarome]

@Bob155 

What were you told on the chat you had with the messaging team ?

[Bob155]

Someone will message or call back. Spoken to hundreds of advisors either say refund has been issued and will be credited to bank in5-7 days but never happens or promised manager from sky executive team will message or call back but never happens

[caesarome]

Is the credit still showing on your Sky billing account ?

[StefanM]

Seems this is the place to be for those of us waiting on a credit refund!

I have the following outstanding due back to me (I have returned all equipment):

Sky Broadband Superfast: £23.00 (Service ended 8th December 2025)

Sky Ultimate TV - Sky Entertainment with Netflix: £19.74 (Service ended 9th January 2026)

Sky Sports including Sky Sports+: £19.16 (Service ended 9th January 2026)

Total: £61.90

At time of posting this is 52 days since end of TV services, and 84 days since end of broadband service. As such this is beyond the 45 days / 6 weeks I have seen mentioned in places.  My payment method was direct debit, and remains an active account.

Please can this be escalated to a Sky Customer Service rep to resolve?

[MightyQuinn]

Hi @StefanM - Escalated.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[Bob155]

Been trying to get refund since july have spoken to experts/executive hundreds of times now still not had my refund

[caesarome]

@Bob155 

Ithink I asked you this the other day but what did the messaging team tell you when you had a chat with them ?

[Bob155]

Balance is now 0 have a recording of a voicecall to say money will be in bank 35 days and just received a txt to say the same but never materialises

[Bob155]

3-5 days 

[Bob155]

Just spoke to agent on phone who again took bank details and said £309 refund will be in bank within 3-5days but heard it all before

[HollisR88]

Good evening,

Looking through this thread, would it be possible to arrange an escalation for a refund I am waiting on after closing my account?

All equipment has been returned and I have heard nothing back except confirmation that the equipment was received.

Any help would be greatly appreciated