Credit refund

[KatieR1]

I have credit on my sky acct from when I cancelled coming up to 2 months ago. When will this be refunded? Do I need to ring to get this refund or will they do it automatically at some point? 

[Daniel0210]

@KatieR1 

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately that process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in. Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.