@Gouki1
We would usually escalate you post to Sky but this isn't currently available so you will have to contact Sky about this so under “Need more help” should be the number to use:
https://www.sky.com/help
Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.
Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.
You can also contact Sky via social media:
https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
