Credit refund

[Nileema]

I order mobile phone in February 2025 and the contract was for 24 months. I have payed all amount in one off payment. Its showing 80£ credit. How i can get refund.

[caesarome]

@Nileema 

Is your payment method still in place on your account ?

[Nileema]

Still my account is active and account details are there. 

[caesarome]

@Nileema 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Nileema an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Nileema]

Yes please 

[Daniel0210]

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@Nileema wrote:

Yes please 

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@Nileema 

The chat invite was sent to you yesterday morning so should still be live if you haven't yet engaged in it.