Credit refund

[Marie+Kelly]

I've cancelled my services and now in credit on my account. I can't seem to get through to anyone to find out when the refund will be processed 

[GD1]

@Marie+Kelly  If you've left the direct debit in place refunds can take around 6 weeks, however we can if you wish escalate your post to the messaging team who will be ble to process the refund.

[Marie+Kelly]

Yes please

[Daniel0210]

@Marie+Kelly 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent Marie+Kelly an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.