Credit refund

[JH19821]

I cancelled my Sky package but my account is still showing in credit by £34. Will this automatically get sent back to me or do i need to ring up? Thankyou 

[Daniel0210]

@JH19821 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do.m

[JH19821]

Yes please they would be great, thankyou 

[Daniel0210]

@JH19821 
I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[JH19821]

Brilliant, thanks for your help 

[Daniel0210]

@JH19821 

Now escalated. 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @JH19821.

[Lisa-P1987]

We are still looking to help you @JH19821 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks