04 May 2024 08:33 AM
Hi, I cancelled my Sky account some time ago and would like to have a refund of the credit still showing on my account. Can anyone advise me how to do this please.
04 May 2024 08:50 AM
Posted by a Superuser, not a Sky employee. Find out more@Karen97
Refunds can take up to 6 weeks from your last day of connection. If you can confirm it’s showing as a credit on your Sky account we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if you want to do that.
04 May 2024 06:21 PM
Thank you for your quick reply - yes I would like to do that. Thank you
04 May 2024 06:24 PM
Posted by a Superuser, not a Sky employee. Find out more@Karen97
I’ve escalated your post to Sky and the Messaging Team should contact you later, but more likely tomorrow now.
You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.
This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
05 May 2024 08:51 AM
That's great, many thanks for your help
05 May 2024 09:42 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @Karen97 an invite to chat.
No problem. Browse or search to find help, or start a new discussion on Community.
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