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This discussion topic has been answered Discussion topic: Credit refund request
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This message was authored by: Chris604
Message posted on 13 Jul 2026 05:37 AM
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Re: Credit refund request
It's the same account.
This message was authored by: Daniel0210
Posted by a Superuser, not a Sky employee.
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Message posted on 13 Jul 2026 05:58 AM
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Re: Credit refund request
Maybe it's because it's early in the morning but I'm not seeing how another bill can be generated on an account that's closed and you've previously said the payment method has been cancelled and you've received credit back after the last escalation? We perhaps need the full story here.
▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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