Credit refund request

[Chris604]

It's the same account.

[Daniel0210]

@Chris604 

Maybe it's because it's early in the morning but I'm not seeing how another bill can be generated on an account that's closed and you've previously said the payment method has been cancelled and you've received credit back after the last escalation? We perhaps need the full story here. 

[Moonpig]

Hello, is it possible to get mine escalated please for the credit refund, my dd isn't active are they able to reinstate it for the refund? 

[caesarome]

@Moonpig 

Have you left Sky so is this why there is a credit on your account ?

They will ask you to restore bthe direct debit as I'm not sure the messaging team can do this.

[Moonpig]

Thank you for replying firstly, yes that's correct, if I do the dd now, would you be able to help? 😊 

[caesarome]

@Moonpig 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Cardel]

Thanks for escalating this @caesarome. We’ve sent an invite to chat to @Moonpig 

Please be aware conversations automatically close if there is no response within 48 hours.

[Moonpig]

Could somebody invite to private message again please to follow up as requested by them 

[Daniel0210]

@Moonpig 

I’ve re-escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Allan95]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.