Credit refund for switching to Stream

[MaDRic]

I switched from Sky HD to Stream back in mid-June (no regrets on that front!) and £30.32 was credited to my Sky HD account ("credit for cancellation"). It says on MySky that this will be deducted from a future bill, but (obviously) there won't be any more Sky HD bills issued on my account, and the system doesn't seem able to join the dots and deduct it from my Stream bill instead. So I'm still waiting for this credit to be refunded, over nine weeks and two billing cycles later. My payment method remains unchanged. Looking at other recent posts on this forum, Sky seems to be in the habit now of just sitting on people's refunds and not paying them. Please could I be escalated to expedite the refund?

[caesarome]

@MaDRic 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Greenfingers001]

Thanks for escalating this. We’ve sent @MaDRic an invite to chat.

[MaDRic]

Many thanks for your help; all sorted now.