Credit refund final bill

[HughCrigh]

Since moving away from Sky broadband our bill shows a credit month on month towards next bill. There won't be a next bill and this hasn't been credited to our Sky Mobile account. How do we go about getting the money back? 

[Daniel0210]

@HughCrigh 

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately that process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in. Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.