Credit refund - but moved address and cannot get the cheque

[Creditrefund26]

Good morning, 

I left sky a while ago but received an email saying that I am owed a refund. They have stated that I can get a cheque but I have moved house and unable to get this, if it was to be sent there.

What can I do?

Thanks in advance 

[Daniel0210 · Accepted solution]

@Creditrefund26 

If you wish, we can escalate your post to Skys Community Messaging Team. They can either reinstate your payment method to refund you in 3-5 working days or arrange a back office team to raise and send out a cheque to your new address which obviously takes longer (I'm not sure this is an option if you've moved abroad).

Let us know on this thread if you wish to do this confirming it's still showing as a credit on your Sky account.

[Creditrefund26]

Yes please, if you could

[caesarome]

@Creditrefund26 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[arcadeavenger]

Thanks for escalating this @caesarome. We’ve sent @Creditrefund26 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.