Credit refund after service cancelled not returned to my account

[Gibney77]

I left sky broadband and tv over a month ago. I was advised not to cancel my direct debit and the monies would be returned to my account. This hasn't happened and, frankly, would I have had disconnection if I was over a month behind in paying my bills?

[GD1]

@Gibney77  Does the credit show on your account?

[Gibney77]

Yes it does on my last bill

[Gibney77]

Yes it does show on my last bill

[Daniel0210]

@Gibney77 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Gibney77.