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Avatar for ramseytullis
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This message was authored by: ramseytullis

Message posted on ‎16 Oct 2024 08:27 AM

Credit on my account

I have credit on my account after changing over to sky stream and it states that this would be paid back to me with my monthly bills but this has not happened i keep getting my monthly bill taken how do i get the credit amount that is due me

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith Answer

Message posted on ‎16 Oct 2024 08:39 AM

Re: Credit on my account

Posted by a Superuser, not a Sky employee. Find out more

@ramseytullis This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

Responses from the messages team aren't immediate so you need to check the chat often to see when they are replied. The chat bubble will also be present for 48 hours. Its worth noting the messaging team will ask you to verify your identity so they can confirm you are the account holder.

Sky Stream and Sky Broadband customer

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Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
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Avatar for MarkGoldsmith
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Superuser
This message was authored by: MarkGoldsmith Answer

Message posted on ‎16 Oct 2024 08:39 AM

Re: Credit on my account

Posted by a Superuser, not a Sky employee. Find out more

@ramseytullis This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

Responses from the messages team aren't immediate so you need to check the chat often to see when they are replied. The chat bubble will also be present for 48 hours. Its worth noting the messaging team will ask you to verify your identity so they can confirm you are the account holder.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
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This message was authored by: Addie15

Message posted on ‎16 Oct 2024 10:03 AM

Re: Credit on my account

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @ramseytullis.

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