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Discussion topic: Credit on closed account

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Avatar for Gemma1804
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This message was authored by: Gemma1804

Message posted on ‎21 Sep 2026 12:44 PM

Credit on closed account

I have a credit in my account, can this be refunded to my bank account? 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎21 Sep 2026 12:47 PM

Re: Credit on closed account

Posted by a Superuser, not a Sky employee. Find out more

@Gemma1804  Did you leave your direct debit in place?  And does the coredit show on the account?  If yes we can ask the community messaging team to reach out and help woth the refund.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎21 Sep 2026 12:50 PM

Re: Credit on closed account

Posted by a Superuser, not a Sky employee. Find out more

@Gemma1804 

How long ago did your services end? 

Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, although posts on here suggest it’s taking longer ~ Note: (and what would have been the next payment date also has to have passed).


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
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Sky customer since 2001
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