Discussion topic: Credit on account

This message was authored by: Aidan98 · ‎18 Dec 2024

Hi, my account has around £250 credit which I recieved for 'total loss of service' on my broadband. How do I get this transferred to my bank account? Thanks

This message was authored by: Daniel0210 · ‎18 Dec 2024

@Aidan98

Whilst you're still a customer it remains on your Sky account and goes towards paying your monthly bills.

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This message was authored by: Aidan98 · ‎18 Dec 2024

Thanks for the reply, so there's no way to withdraw it? Would rather have the cash in hand but carry on paying my monthly direct debit

This message was authored by: caesarome · ‎18 Dec 2024

@Aidan98

Compensation credit can not be refunded to you as it can only be used on your account to pay or part pay your bills.

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This message was authored by: AshLaw · ‎19 Dec 2024

It can be refunded as I have a refund processing already from compensation awarded for loss of services.

Discussion topic: Credit on account

Credit on account

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