This discussion topic has been answered Discussion topic: Credit on account
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Message posted on 28 May 2025 06:23 AM
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Hi, I left sky, and it shows ihave a credit on my account, payment method is still active, can anyone advise please?
many thanks
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Message posted on 28 May 2025 07:12 AM
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@Doulton70
I’ve escalated your post to Sky and their Messaging Team should contact you later.
Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.
This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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All Replies
Message posted on 28 May 2025 07:12 AM
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@Doulton70
I’ve escalated your post to Sky and their Messaging Team should contact you later.
Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.
This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 28 May 2025 11:26 AM
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Re: Credit on account
Hi there! Thank you for escalating this. We have sent an invite to @Doulton70.
Message posted on 31 May 2025 03:24 PM
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Re: Credit on account
Thank you for your help, all sorted.
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