Credit not received

[MrsDennyM]

Hi, I cancelled my Sky subscription back in November 2023. 

On the 19th March I rang to advise you that you had still been charging me for sky.  I was advised that despite having records of cancellation it had not been done. 

I can see on my account app that I am due a credit of £251.86 but this has not been recieved yet. 

What has annoyed me more is that I have received an email from yourselves today stating that I have not returned my equipment back yet, and that if I do not by the 18th May you will charge me for the equipment. A bit cheeky seeing as you owe me money, and I have well over a month to send the stuff back. 

I do not have the time to be holding on the phone for ages trying to sort this out, (when i called 19th March the phone call was 32 minutes) can you please ensure that my refund is processed asap, or give me a call. 

[Daniel0210]

@MrsDennyM 
You aren’t contacting Sky Customer Services by posting on here. This is a customer to customer forum where we try to help each other.

So have you returned the equipment yet?

[MrsDennyM]

Hi, 

I have not retutned the equipment yet, Its all packed up ready to go. I am waiting for the refund. 

How do I contact Sky without calling them? 

[Daniel0210]

@MrsDennyM 

I wouldn't delay sending it back and obtain and keep proof of posting.

Regarding the credit refund I’ll escalate your original post to Sky when it’s ten minutes old
and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@MrsDennyM 

Post escalated. 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @MrsDennyM.