Credit for cancelled broadband

[Jamesb9]

Cancelled my braodband package under no penalty. Credit shows on account against next bill. Having cancelled there will be no next bill! Eventuality spoke to some one in accounts who said it would be returned to originating bank account. Still not appeared..

how do I get to speak to someone who actually understands the problem?

Thanks

[Daniel0210]

@Jamesb9 
If your payment method is still active (used to pay Sky) refunds usually take up to 6 weeks from your last day of connection. If your payment method has been cancelled Sky will have to manually raise a cheque, usually involving a back office team, and post it to you so it’ll take longer.

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do. 

[caesarome]

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@Jamesb9 wrote:

Eventuality spoke to some one in accounts who said it would be returned to originating bank account.

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Have they issued the credit refund for you, if they have it should be back with you within 3-5 working days.

[Daniel0210]

@Jamesb9 

Reply on this thread please. As my signature at the bottom of posts suggests I don't reply to PM's.

[Jamesb9]

No, that is the problem. They seem to be keen to hang on to the credit. It should be so simple!

Thanks

[Jamesb9]

I would like to get the credit actually refunded to the account it was issued from which is still active has.

Thanks

[caesarome]

@Jamesb9 

To get you some help with this refund I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Jamesb9]

Thank you. Much appreciated.

[Lisa-P1987 · Accepted solution]

Thanks for escalating this. We’ve sent Jamesb9 an invite to chat.