Credit due since February 2025

[Lorna59]

I switched to sky mobile and purchased a phone . I got asked to pay over €800 for it . I sent the money , I'm now being debited and my money is sitting as a credit with Sky . How can this be refunded to me . I've made numerous phone calls. I have full sky tv , broadband, mobile, I pay over €200 a month , I feel I should cancel everything, the after service is very poor and not at all acceptable! 

[Tom-W19]

Hi @Lorna59 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lorna59]

Thank you . I still haven't received my credit back . 

[Mark39]

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@Lorna59 wrote:

Thank you . I still haven't received my credit back . 

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A little too soon. It may take up to 5 days for the payment to arrive in your bank.