Credit balance

[Richard311]

My account seems that credit balance seems 23.77 still the amount not refund in my account. I switched the sky to virgin also  returned the sky equipment as well but still I didn't get the amount back.please do needful 

[Daniel0210]

@Richard311 
We are customers here. This is a customer led discussion forum where we try to help other Sky customers. I’m afraid you aren’t speaking to Sky Customer Services by posting here.

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Providing your payment method is still active they should be able to refund it in 3-5 WORKING days.