Credit balance on account

[Lauren315]

I have cancelled my broadband subscription & returned equipment. But my balance is still showing a credit of £41.29

The bill says credit  goes towards paying the next bill. But I will have no more broadband bills and the amount has not been deducted from my TV bill. 

[caesarome]

@Lauren315 

When was your last day with Sky broadband and on what date were you billed in each month ?

[Lauren315]

My services stopped on 14th August, my billing date is 23rd of month.

[caesarome]

@Lauren315 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Allan95]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.