Credit Refund

[charlotte239]

Like many others I have cancelled my Sky Broadfund and my account is in credit. It says the credit will be held for future payments but since I have left Sky I would like to have the credit refunded but can't get hold of anyone at Sky, thanks

[Daniel0210]

@charlotte239 
Refunds after cancelling a subscription should take about 6 weeks from your last day of connection, but posts on here suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm that:
▪️the credit is still showing on your Sky account and,
▪️the payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

[charlotte239]

Hi Daniel,

thanks for replying so quickly - if you could speed up the process that would be great. I confirm the account is still in credit and the payment method is still active

[Daniel0210]

@charlotte239 
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Jason-]

Hello @Daniel0210, 

Thanks for making us aware of @charlotte239's post. We'll send them an invite to chat now and we can help with their refund request. 

Thanks, Jason-