Credit Refund.

[Craig1101]

Hi, 

My sky service were cancelled last month and kept account opened to facilitate easier refund. I am in credit just under £70 for tv and bb. I rang up this evening to request a speedier refund and was told that I have to wait until end of June when my credits will applied and can be used for paying future bills? The person I spoke was not making any sense. I tried to tell that I do understand how the billing works but that money cleared my bank on the 1st of May and is now sitting as credit. I did not manage to get anywhere with the conversation. In the end he just said I can't get the money until after June. I ask him to raise and complaint and ended the call. I have been reading here that this is a common issue with sky holding on the customers money. Any one can help expedite this? I thought calling up would but it obviously has not worked for me. 

[caesarome · Accepted solution]

@Craig1101 

I'm not sure what he was saying either so to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.