Credit Refund

[Gord11]

Hi

I cancelled my broadband in April and all equipment sent back( confirmed).Sky still taken May's payment and June is showing credit/refund that I still have not received yet. Can someone help please 

Thanks

[Daniel0210]

@Gord11 
Refunds should normally take about 6 weeks from your last day of connection, but recent posts suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Additionally if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

[Gord11]

Hi

Yes payment option is still open  and yes I would like you to escalate 

Thanks

[caesarome]

@Gord11 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Gord11.

[Addie15]

Update-We are closing this chat now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.