Credit Refund

[LauraMac38]

Hi @caesarome , thanks for escalating this. We’ve sent @Chloeeee2  an invite to chat.

[MB2003]

I would like the balance of my account £34.29 sent to my nominated bank please 

[caesarome]

@MB2003 

If you have a credit on your account is your payment details still in place so it can be refunded ?

[Bertdog]

I have £163.20 in credit. I have left sky and returned equipment promptly as asked.. I have called but nothing has happened and I really need this money, my payment method is still set up.

[MightyQuinn]

Hi @Bertdog 

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[ItWasAllMichele]

Thanks for escalating this @MightyQuinn. We’ve sent an invite to chat to @Bertdog.

Please be aware conversations automatically close if there is no response within 48 hours.

[ACCCCCCCC]

Hi,

Can you please also help with my refund  please? I have been sent an email which asked me to call a certain number, and when I did the only option the automated robot gave over the phone were to send it as a cheque to my original address registered with Sky. The problem is that I no longer lived there and have no access to anyone who current lives there to help re-direct the cheque. I would like the money to go back to the original bank account I once set up my direct debit with, or I am also happy to provide my bank details to one of your staffs again too.

Many thanks.

[Daniel0210]

@ACCCCCCCC 

If you wish, we can escalate your post to Skys Community Messaging Team. They can either reinstate your payment method to refund you in 3-5 working days or arrange a back office team to raise and send out a cheque to your new address which obviously takes longer (I'm not sure this is an option if you've moved abroad).

Let us know on this thread if you wish to do this confirming it's still showing as a credit on your Sky account.

[ACCCCCCCC]

Yes can you please escalate my post with the Sky team? Thank you.

[Daniel0210]

@ACCCCCCCC 

Is it showing as a credit?