Credit Refund

[Kimberley25]

I'm going round and round in circles with Sky trying to get the credit refunded on my account - I can't seem to be able to speak to anyone about it and the chat bot is useless. I've done what I was originally told, waited and not cancelled the payment method etc but still nothing. What can I do next?

[caesarome]

@Kimberley25 

When the bot asks you anything try stating silent and remain on the line.

[Daniel0210]

@Kimberley25 
We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off and will be for 2-3 weeks. If you don't want to wait you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps.