Credit Refund after moving from Sky

[Renrut1]

I left Sky broadband on 24th June.  This was confirmed by sky and ive returned my equipment.  My account still shows a credit of £36.40.  How do I get this refunded?

Thanks

[Daniel0210 · Accepted solution]

@Renrut1 

Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and will be for 2-3 weeks. You will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps.

Saying nothing when asked the reason for your call usually helps in getting put in the queue.