Credit Refund after leaving Sky

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @ceber.

[alidale]

Hi - I have credit on my sky account which needs refunding. Can anyone from Sky help?

[caesarome]

@alidale

What is the credit from ?

[alidale]

Hi - We cancelled sky 6 weeks ago. The refund is due because we were charged post cancellation, and it is now showing as credit the account

[caesarome]

@alidale 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[alidale]

Great, thanks for your help!

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @alidale.

[lou391]

i have also got credit on my account that i would like a refunded. Will someone be able to assist with this? 

[Daniel0210]

@lou391 

Have you recently cancelled Sky? Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do. 

[lou391]

@Daniel0210 yes i would like help to get it sorted in 3-5 days 

[Daniel0210]

@lou391 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @lou391 an invite to chat.

[Usman5]

Hi i have a £58 credit as well on my sky bill as i have left sky and im also wondering how i can get this back

[Daniel0210]

@Usman5 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do. 

[Usman5]

Yes please can you help me get this refund as soon as possible thank you