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[Lillabet]

My services were cancelled in March and I had to pay for the billing period in advance, even though the services were not active, and was told it would be refunded. I've not had a refund. How do I get this please? 

[Daniel0210 · Accepted solution]

@Lillabet 

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Saying nothing when asked the reason for your call usually helps in getting put in the queue.