Cooling off period for Sky Q - 14 days or 31 days?

[Phil23]

I recently ordered Sky Q and on the phone was told the cooling off period was 31 days from the installation date. The contract however says 14 days from receiving the terms and conditions available in My Sky.

Please could you confirm which is correct?

Also is there an email address for the complaints department?

[caesarome]

@Phil23 

It is 31 days unless it has changed recently ?

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@Phil23 wrote:

Also is there an email address for the complaints department?

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There is not an email address but there is this online form that can be used:

https://www.sky.com/help/complaints

[Phil23]

The T&Cs state 14 days:

Cancellation period: You have the right to cancel your order for TV services, a Sky dish, a Sky Q box, [...] without giving any reason any time up to 14 days (“cooling off period”) from the later of: (i) delivery; (ii) installation; or (iii) confirmation in writing of the relevant
terms and conditions for that product (which includes making the terms and conditions available to you in My Sky).

[caesarome]

@Phil23 

Are you in the ROI ?

https://www.sky.com/help/articles/cancel-sky-tv

If you're in the UK, we offer an enhanced cooling off period of 31 days, instead of the 14 days that's legally required. If you're in the ROI, the cooling off period is 14 days.

[Phil23]

No I'm in UK

[Mark39 · Accepted solution]

As per the link in @caesarome's post, the T&C quote the legal requirement of 14 days, but Sky will allow 31.