Contract Renewal

[Hayley193]

My renewal contract is very expensive, I need a telephone number to allow me to contact Sky direct......can someone please provide me with this information as I am unable to find it on the website

[Daniel0210]

@Hayley193 
Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new Sky customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that at the end of their minimum term you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

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These are the current methods for contacting Sky. Some contact methods will be more appropriate than others depending on the issue you have.

🟡 📞 Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟡online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟡Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟡Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

⚪️Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed over a weekend.

[Hayley193 · Accepted solution]

Thank you for this information, unfortunately Sky Assistant was unhelpful and I don't have Sky Mobile so unable to dial 150, what I require is a landline number to enable me to call them direct 

[PandJ2020]

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@Hayley193 wrote:

I require is a landline number to enable me to call them direct 

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As noted above, numbers cannot be published here.

Click around the help and select options such as 'Need more help?' until a number shows.  I've just done it and got the chat and an 03 number.

[martswain]

As above, keep drilling down through the help articles, choosing the likes of "need more help" "no, that didn't solve my issue" etc etc and you'll eventually find an 03 number to call.