Before I came on holiday, on 13th August, I spent 2.5 hours negotiating my contract renewal for broadband and TV, which I was told would take effect within 48-72 hours. Imagine my surprise, therefore, to log into the Sky app (I'm still abroad) and see that my contract has not only not been renewed but my broadband appears to have been cancelled.
I am so, so annoyed. Not only did I have to take a worse deal than I had and is being offered to new customers, I'm now going to be without Internet and therefore without any TV services, that I'm still paying for, when I get back tomorrow.
